Privacy Policy

1. Introduction

Welcome to Fansriver ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personalized video request marketplace platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, display name, profile picture, and bio when you create an account.
• Identity Verification: For creators, we collect verification documents and selfies for KYC (Know Your Customer) compliance.
• Payment Information: Payment details processed through our secure third-party payment providers.
• Content: Videos, messages, and other content you create or share on the platform.
• Communications: Messages between requesters and creators, and support inquiries.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify creator identities and maintain platform integrity
• Send notifications about requests, deliveries, and account updates
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address fraud and security issues

4. Information Sharing

We may share your information in the following circumstances:

• With Other Users: Profile information is visible to other users. Video content is shared between requesters and creators as part of the service.
• Service Providers: We share data with third-party vendors who perform services on our behalf (payment processing, video hosting, email services).
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale, or acquisition of our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us or use the account settings to delete your account.

8. Cookies and Tracking

We use cookies and similar technologies to maintain user sessions, remember preferences, and analyze platform usage. You can control cookie settings through your browser.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through the Contact Us feature in the app or email us at privacy@fansriver.com.